Returns, Exchanges & Refunds Policy

Last updated: August 31, 2026

Hand-Painted Character

VALLORNE artworks are individually painted by hand. Small variations in brushwork, surface texture, layering, edge detail and color movement are part of the handmade process and are not defects when the completed work remains materially consistent with the product description or approved details.

30-Day Returns for Standard Artwork

Eligible standard, non-personalized artworks may be returned within 30 days after delivery, including when the work does not suit the intended space, style or expectation.

Contact VALLORNE before sending anything back. Unauthorized returns may be refused or delivered to the wrong location. After approval, VALLORNE will provide a return authorization and written packing and shipping instructions.

Approved Return Shipping

VALLORNE provides complimentary return shipping for approved eligible returns. A prepaid label or an arranged collection will be provided where available. No restocking fee is charged for an approved return.

Return Conditions

To remain eligible:

• the request must be submitted within 30 days of delivery;

• the artwork must be in its original, unused and unaltered condition;

• all components, documentation and protective materials must be included;

• the artwork must be packed securely, preferably in its original packaging; and

• the approved return must be handed to the carrier within 7 days after return authorization unless VALLORNE confirms another date in writing.

Personalized and Custom Artwork

Custom photo paintings, special color requests, non-standard custom sizes, personalized details and other client-specific changes are produced for one customer and cannot normally be resold. These works are not returnable because of a change of preference after delivery.

Custom work remains protected if it arrives damaged or defective, or if it materially differs from the approved order details. After reviewing the evidence, VALLORNE will arrange an appropriate correction, complimentary replacement or refund.

Order Changes and Cancellations

Contact VALLORNE as soon as possible, ideally within 24 hours of purchase, if an order needs to change or be cancelled. A standard order can be cancelled without charge if production and fulfillment have not begun.

For personalized work, materials, preparation or painting may begin shortly after confirmation. A reasonable materials or production charge may apply after work has begun. VALLORNE will disclose the applicable amount before completing the cancellation. An order cannot be cancelled after dispatch.

Damage or Material Difference

Contact VALLORNE within 30 days of delivery and include the order number, a clear description of the issue, photographs of the artwork and, for transit damage, photographs of the inner packaging, outer packaging and shipping label. Keep all packaging until the case is resolved.

Refund Timing

After an approved return is received and inspected, or after another refund resolution is confirmed, VALLORNE will issue the refund to the original payment method within 7 business days. Banks and payment providers may require additional time before the funds appear.

Exchanges

When an exchange is practical, VALLORNE may arrange a replacement after reviewing the returned work or claim. If the replacement has a different price, the difference will be confirmed before processing. Personalized replacements follow the approved order details.

How to Start a Request

Email vallorne@outlook.com with:

• your order number;

• the reason for the request;

• the preferred outcome; and

• photographs of the artwork and packaging when relevant.

Do not return an artwork until VALLORNE has supplied written authorization and the correct return instructions.